e-Commerce Recommended Fulfillment Settings by Platform

Created by Sharonda Jenkins, Modified on Tue, 23 Apr at 1:19 PM by Jess Bonnett

It's crucial to meet your fulfillment Key Performance Indicators (KPIs) on e-commerce platforms to maintain good account health. Utilize the suggested settings provided for each platform below to ensure compliance with account health metrics.

Walmart Recommended Fulfillment Settings

Order cutoff time: set to 12PM
Order Lag time: one day
Working day: Friday
Timezone: EST
Shipment transit times:should match the carrier/service selected with Shipping Pilot. By default, Shipping Pilot has these fulfillment carriers allocated to your store:
- DHL Ground: .01oz - 4lbs
- FedEx SmartPost: 5lbs - 10lbs
- UPS Ground: 10lbs - 15 lbs
- UPS Ground Heavy: 15lbs and up

Amazon Recommended Fulfillment Settings

Operating days: Monday-Friday
Order cutoff times: 12PM EST
Default handling time: two days
Shipment transit times:should match the carrier/service selected with Shipping Pilot. By default, Shipping Pilot has these fulfillment carriers allocated to your store:
- DHL Ground: .01oz - 4lbs
- FedEx SmartPost: 5lbs - 10lbs
- UPS Ground: 10lbs - 15 lbs
- UPS Ground Heavy: 15lbs and up

How to update Amazon Shipping Templates

Log in to Amazon Seller Central
Go to Settings > Shipping Settings
Select the "Shipping Templates" tab and click "edit" at the top right-hand corner

Example

Here is a breakdown of this information based on a real example.

Let’s say that the customer:

Placed an order: Wednesday, December 1 at 2:30PM EST.

Selected standard shipping: Example DHL Ground - .01oz - 4lbs

Your settings:

Order cutoff time is set to 2:00PM EST, so the order processing day will start on Thursday, December 2..
Your fulfillment lag time assigned to the ordered SKU is set to one day, so the expected ship date (ESD) will be set to Friday, December 3.
Your standard shipping transit time is set to four business days in the shipping template.
Given the above data, your expected delivery date will be set to Thursday, December 9.

Note: We recommend using an expedited service for your e-commerce channels to ensure on-time delivery for healthy shipping metrics.