Inbound Address & Requirements

Created by Greg Airel, Modified on Thu, 23 May 2024 at 11:26 AM by Greg Airel

Inbound Address & Requirements: 

*Please note, during your initial inbound process or initial onboarding process we will advise you which location to use. Thank you!*


Shipping Pilot 

ATTN: Inbound <Your Company Name> 

13000 Darice Pky 

Strongsville, OH 44149

Contact Phone: 505 - 744 - 7669 | Tom Rezabek

Hours of Operation:

Warehouse and Office: 8AM - 5PM EST*

Receiving Hours: 9AM - 4PM EST*

*Holiday hours may differ


Is there a receiving dock? - Yes 

If there is a receiving dock is it suitable for a semi-truck? - Yes

Is a dock appointment required? - Not required but if you know when you will arrive we can be prepared. 

Do you unload with a forklift? - Yes


To ensure an efficient receiving process, please make sure to follow the instructions below:

  • The inbound shipment must be entered into our customer portal - How to setup an Inbound to Shipping Pilot
  • Pallets 
    • Should contain a manifest of goods attached to each pallet. 
    • PO# must appear on each pallet.
    • Standard size 40”X48” 4-Way pallet
    • Any of the following defects are deemed as unacceptable and must not be used. Shipping Pilot reserves the

      right to reject any in-bound load that does not comply with these requirements:

      • Missing or broken boards on top or bottom
      • No double stringers, metal, repair

        plates or patched boards

      • No cracks on top or bottom boards

      • No exposed splinters greater than 3” in length

      • Nail heads or nail points are not to exceed 1/8’ exposure from the surface of the wood


        • 4 wraps around the bottom and 3 wraps around the top

        • Clear plastic shrink wrap preferred

        • Contents of pallet must be visible

        • Tamper proof security tape recommended (additionally) to protect contents of pallet

  • Case Packs/Master Cases should contain amount of units, SKU, barcode, and expiration date.
  • Units should not be mixed into single boxes. If this is required, please let us know and ensure each box is labeled with SKU's & Amount of Units.
  • Notify our inbound warehouse team at 
  • Full physical counts of inbound inventory will only be done by request and billed as a special project.

Past Location: Please do not use this for inbounds! 

CLE 1 - Middleburg: 6909 Engle Rd

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