Amazon Fulfillment by Merchant Auto-Cancellation Feature

Amazon has introduced an auto-cancellation feature for Fulfillment by Merchant (FBM) consumer orders, which may have an impact on your operations if not properly managed.

Here are the key details you need to know about this new feature:

• Automatic Cancellation: FBM orders will now be automatically cancelled if a cancellation request is made within the seller's preset auto-cancellation time period.
• No Opt-Out Option: Sellers cannot opt-out of this feature.
• Adjustable Time Period: Sellers have the flexibility to set the auto-cancellation time period window between 30 minutes to 72 hours.
• Impact on Order Fulfillment: If an order is auto-cancelled within the set time period and you have already fulfilled the order, it may lead to complications and impact your seller metrics.

To mitigate any potential issues arising from this feature, we are implementing a proactive approach to support our sellers:

• Adjustment of Fulfillment Process: Upon learning your auto-cancellation window, we will add a buffer of half an hour to ensure that orders are not auto-cancelled before they can be fulfilled.
• Orders on Hold: Orders will be kept on hold until the auto-cancellation window is cleared, allowing us to fulfill the order without any risk of cancellation.

To set up or adjust the auto-cancellation feature, please follow these steps:

1. Navigate to your Amazon Seller Central account.
2. Go to Settings.
3. Select Shipping Settings.
4. Click on General Shipping Settings.
5. Set your preferred auto-cancellation time period within the provided options (30 minutes to 72 hours).