UPS Claims Information

Created by Sharonda Jenkins, Modified on Wed, 15 May at 4:07 PM by Jess Bonnett

Unfortunately, there are times when a package may be lost or damaged in transit. For us to file a claim, we need as much information as possible. That vital information may include the original invoice, an electronic affidavit, pictures of the damaged item(s), and pictures of internal and external packaging. To be fully transparent, we would like to share the claims information directly from UPS with youTo file a claim, please use this Delivery Issue Form and include all necessary information. Please do not provide this link to your customers. This should be filled out internally, and if we find it necessary, we will reach out directly to your support team. 

UPS Special Requirements

  • You can start a UPS claim within 60 days of the scheduled delivery for packages that have been lost or damaged.
  • Items such as receipts, invoices, and purchase orders can help identify merchandise. Attaching photos of damaged packages is also recommended for damage claims.
  • A photo showing how the damaged item was packaged inside the box.
  • A photo of the damaged item.
  • A photo of the packaging material used.
  • A close-up photo of the shipping label with the tracking number (typically starts with 1Z).
  • A close-up photo of the box manufacturer’s certificate (a round stamp on the outside of the box).
  • Two photos showing all six sides of the package (one showing the top and two sides, another showing the bottom and opposite sides).
  • For merchandise description, be as specific as possible, with information including serial number, brand name, size, color, and quantity.

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