Inbound Address & Requirements

At Shipping Pilot, we value smooth collaboration for efficient receiving. This guide outlines our inbound shipping process, including how to send Advance Shipping Notices (ASN), pallets, and packaging guidelines. By following these steps, we can work together to ensure your shipments are processed quickly and accurately. For any questions, our team is here to support you every step of the way.

Inbound Address

Shipping Pilot

ATTN: Inbound [Your Company Name]

13000 Darice Parkway

Docks 1-17 

Strongsville, OH 44149

Contact Phone: (505) 744-7669

Hours of Operation

• Office: Monday—Friday, 8 AM—5 PM EST
• Receiving: Monday—Friday, 9 AM—4 PM EST
• Warehouse: Open 7 days a week 8 AM—5 PM EST
  • Please note: Holiday hours may vary.

Receiving Requirements

To ensure a smooth and efficient receiving process, please adhere to the following instructions.

1. Inbound Shipment Entry
   • All inbound shipments must be entered into our customer portal also known as Packiyo. Follow the instructions from our article How to Set Up an Inbound to Shipping Pilot.
2. Advance Shipping Notice (ASN)
   • To streamline receiving and avoid delays, an Advance Shipping Notice (ASN) must be sent to our team via inbound@shippingpilot.co before shipment arrival. Please ensure that your ASN includes key details such as the PO#, itemized list of products, quantities, and estimated arrival time. 
3. Pallet Requirements
   • Pallets should have a manifest or packing list attached.
   • The PO# must appear on each pallet and should match the PO entered in Packiyo. 
   • Pallets must be standard size (40”x48”x50”) 4-Way.
   • Unacceptable pallet defects (Shipments that do not comply may be rejected or reworked)
     • Missing or broken boards (top or bottom).  
     • Cracks on top or bottom boards.
     • Exposed splinters over 3” long.
     • Nail heads or points that exceed 1/8” exposure.
4. Carton Requirements
   • Case packs should display the number of units, SKU, barcode, and expiration date.
   • Units should not be mixed in the same box unless previously arranged. If mixing is necessary, ensure each box is labeled with SKUs and unit counts.
5. Shrink Wrap
   • 4 wraps around the bottom, 3 wraps around the top.
   • Clear plastic shrink wrap is preferred.
   • Contents must be visible.
   • Tamper-proof security tape is recommended for added protection.
6. Inventory Counting
   • Full physical counts of inbound inventory will only be conducted by request and are billed as a special project.

Important—Inventory that doesn't meet these requirements may incur special project fees to ensure the necessary adjustments are made smoothly.

FAQs

• Is there a receiving dock? 
  • Yes.
• Is the dock suitable for semi-trucks? 
  • Yes.
• Is a dock appointment required? 
  • No, not for small parcels and LTL deliveries.
  • Yes, appointments are required for FTL and full containers. 

• Do you unload with a forklift? 
  • Yes.