Shipping Overview + Rate Cards

Shipping Pilot Rate Cards for 2024 can be found here:

Shipping Pilot 2024 Domestic Rate Card

Shipping Pilot 2024 International Rate Card

Dimensional Weight 

Dim. weight is the amount of space a package occupies in relation to its actual weight. For each shipment, you are charged based on the dimensional weight or actual weight of the package—whichever is greater.

Fuel Costs

Changes in fuel prices have resulted in increased overall costs for the transport industry, necessitating a variable fuel surcharge which may rise, fall or be removed, in line with movements in fuel prices. 

The fuel surcharge applies to transportation charges on all services and to the following surcharges (where applicable):

• Remote Area Service
• Saturday Delivery
• Non Standard Pickup
• Over Handled Piece
• Over Weight Piece
• Over Sized Piece
• Emergency Situation

FAQs regarding Shipping and Billing

Question: My rates are higher than expected, can you please explain to me why that is? 

Answer: In general, a few things can contribute to higher rates such as box sizes, weight, destination, and service used. Listed below the photo are a few questions to keep in mind as well when questioning the cost of shipping. We are more than happy to take a look for you. Please send us a request using Billing Questions and include the order number and tracking number along with your questions.

Things to keep in mind or check

• Is the package size correct in Packiyo?
• Are more items being shipped per order, than normal? For example, are the packages heavier than anticipated?
• Are you using a box size larger than 12 inches on one side therefore causing dimensional weight to be charged? 

Question: How can I bring my shipping costs down?

Answer: We are more than happy to take a look for you. Please send us a request using this General Inquiry Form and let us know you are requesting a shipping review. Your Account Manager will speak with your Warehouse Lead and Billing Specialist to determine what changes can be made. 

Some suggestions may include

• Using lighter packing materials and boxes.
• Using the smallest package size possible.
• Switching carrier services for certain locations. (Please be advised, not all carriers service all locations, so we understand this may not be favorable in all cases.)
• Overview of peak season charges, in some cases peak season may cause surcharges from carriers.
• Checking for a large amount of Returned-to-Sender packages.

Question: Why am I not able to use FedEx or UPS for PO Boxes? The order was returned to sender.

Answer: FedEx and UPS cannot deliver to a P.O. box. A street address is required for delivery along with the PO Box number. However, services that use the U.S. Postal Service® for final delivery, are able to recognize and deliver to a street address. Shipments created and tendered to FedEx or UPS with a P.O. box  address, will be returned to the shipper. We do apologize.