Streamline Your Returns with Shipping Pilot

Returns are an inevitable part of online selling, but managing them doesn't have to be a headache. At Shipping Pilot, we don't just handle your returns—we partner with you to create a seamless and efficient process. Our team is dedicated to understanding your unique needs, and ensuring resellable items are swiftly restocked and accurately processed. For items that aren't in perfect condition, we offer several tailored solutions to support your business and strengthen our partnership.

We understand that not all returned items are created equal. That’s why we offer five flexible solutions to handle your returns, ensuring your inventory is managed efficiently and in line with your business needs. Please review your options and communicate with preferences with your Client Success Manager.

New Inventory

For items that meet our "new" criteria, we seamlessly reintegrate them into your inventory, making them immediately available for future orders. If an item falls short of these criteria due to factors like transit damage or customer mishandling, we’ll automatically process it according to your preferred option, ensuring a smooth and hassle-free experience.

Rework Inventory

When items need a bit of extra attention to meet the "new" criteria, our dedicated team is here to help. We handle tasks such as verifying to ensure the correct product was returned, bagging, and re-boxing. While rework involves an additional charge based on the required effort, our Customer Support team will guide you through the process and our skilled warehouse staff will ensure the highest standards are met.

Removal of the Inventory

For items that are beyond repair or reuse, we’ll efficiently dispose of them, ensuring your inventory remains clean and up-to-date. This straightforward solution helps you manage unsellable goods without any added complexity.

Donate Inventory

If your returned items are in good condition but cannot be resold, we offer the option to donate them. We partner with a range of reputable charities to ensure your products make a positive impact. By choosing this option, you’re helping those in need, while we handle the donation process. For items unsuitable for donation such as used cosmetics, or open/ expired food, we’ll responsibly dispose of them.

Ship Inventory Back to You Monthly

For items that don’t qualify as "new," we’ll move them to a designated Damaged Storage location. You can work closely with your dedicated Customer Service team to arrange for these items to be shipped back to you on a monthly basis or at a cadence that aligns with your business needs.

Already a Customer with a Return Process

If you have a standard operating procedure (SOP) for returns, share it with us! By aligning our processes with your established practices, we aim to strengthen our partnership and better support your business goals. We’re committed to building a collaborative relationship and ensuring that our services continue to meet your needs effectively.