Order Details Page

Packiyo provides a quick method to make changes to order line items, set a hold, add a note, modify shipping and billing address, or even cancel the order. If the order is not ready to ship, it will indicate why.

This article explains what you can locate via the order details pages. Please be advised when it comes to changes it is best to make the edits in the associated e-commerce channel. You can place the order on hold (shown below) in Packiyo, make any changes you need via the e-commerce channel, and remove the hold once you are done making your changes. It should update in just a few minutes. If it takes longer or you do not see the change, feel free to reach out to customercare@shippingpilot.co or your account manager directly. Please be advised the holds can cause delays in order processing. If you are unaware of how to remove a hold, add a hold, or determine why and where a hold comes from you can reach out to customercare@shippingpilot.co. 

Order Status - Will tell you the current status of the order. Located on the right-hand side under Order Details.

Fulfilled - These orders have been processed and the carrier has picked up the order or will pick it up. Please keep in mind carriers may not pick up on weekends or holidays. Assume if it has been printed it has been picked up and we are unable to make any changes to the order.

Cancelled - This order was cancelled and not shipped. This status can also appear if the e-commerce channel does not have Shipping Pilot as the fulfillment center. If our location is not the fulfilment center for the order or platform, the SKUs will not show in the order, this is expected behavior. To fix this, please update the fulfilment center via your e-commerce channel. If you are unaware of how to do this please reach out to customercare@shippingpilot.co or your account manager directly.

Pending - This is the equivalent of an order being "open" and ready to fulfill. Please keep in mind if an order has a "hold" (discussed in this article below) it can still show as "Pending". Once the hold is removed it will be placed in the queue for fulfillment. Once the order is shipped it will be moved to a "fulfilled" status (shown above). If an order has gone past hours without being fulfilled please check that there are no hold and the items is not backordered (shown below) please reach out to customercare@shippingpilot.co or your account manager directly.

Order Items - This will tell you the items included in the order. 

Backordered - This is the equivalent of an item being out of stock. You will see the message below in the Order Details panel and the Order Items panel. The Order Items panel will show you which items are available (allocated) and which are out of stock (backordered).

This is what you see in the Order Details. It will list the SKUs that backordered in that order. 

Holds - Normally orders will come in without a hold. You will see this message in the Order Details. If you need to place a hold on the order use one of the following below to prevent the order from shipping please use the Order Settings. 

Lock Orders - An order can be "locked" when someone starts picking the order. 

Order Settings - Located on the right-hand side of the screen, may have to scroll down depending on your screen size. You can allow partial shipment or place the order on hold. 

Allow partial - This can be used to allow part of the shipment to be processed. This works best for backordered items. Once the item has arrived at our warehouse and checked in, the remaining portion will be shipped. 

Priority - This will prioritize the order in the shipping queue. Packiyo has its own internal rating system which will apply a system code to move it to the next prioritized spot available.

Gift invoice - Allows you to print an invoice without the item cost and is separate from the invoice. 

Operator hold - Allows you to place the order on hold to prevent shipping. This can be for any reason other than payment, address, or fraud.

Payment hold  - This allows you to place the order on hold to prevent shipping. This applies to orders waiting on payment. It could be applied manually or automatically by the e-commerce channel. Normally, when the hold is placed by the e-commerce channel, it is also automatically removed by the channel. 

Address hold - This allows you to place the order on hold to prevent shipping. This applies to orders waiting on address approval. It could be applied manually or automatically by the e-commerce channel. Normally, when the hold is placed by the e-commerce channel, it is also automatically removed by the channel. Please check this regularly for any orders we reach out about as well. 

Fraud hold - Allows you to place the order on hold to prevent shipping. This applies to orders waiting on fraud protection checks. It could be applied manually or automatically by the -commerce channel. Normally, when the hold is placed by the e-commerce channel, it is also automatically removed by the channel. Shipping Pilot will not remove or add this type of hold unless advised by our client. 

Allocation hold - When an order is placed, either manually or via the e-commerce channel, available items in your inventory are allocated to the order. By adding an allocation hold to the order you are allowing these items to be used elsewhere. We don't advise using this because we want to ensure products are available by the time the order is ready to fulfill. If no items are available, it will go into backorder. Please only use this allocation hold if you are sure and don't mind the order going into backorder if you run out of inventory. 

Order Notes - Allows you to leave internal notes, notes to the packer, or a gift note for the recipient. Gift notes are usually pulled in from the e-commerce channel automatically. If you notice they aren't, please reach out to customercare@shippingpilot.co or your account manager directly.

Note to packer - the packer will have to acknowledge the note before packing the order. 

Slip note - the note will appear on the invoice.

Gift note - the note will be printed on a separate slip that does not include the cost of the items. 

Internal note - the note will only appear in Packiyo's order screen. 

Order Log - Provides a historical time line of events regarding the order.

Shipping Details

Shipping method - provides you with the carrier and service applied by the shipping automations set up for your store(s).

Shipping box - provides you with the box size or poly mailer size used to shipped the order.

Shipments - provides you with the date the order was shipped, who the order was shipped by, the shipping method, the tracking number, quantity shipped, the label, option to void the label (never use this option), and the option to view the packing slip. 

Tags - filterable tags are added to the order either manually, by a Shipping Pilot automation, or imported from the e-commerce channel. For a list of Shipping Pilots internal tags please see Packiyo Tags.